Service Warranty | GaadiMech

01Warranty Coverage and Duration

Coverage Scope

GaadiMech warrants that workmanship will be free from defects, services will be carried out with reasonable skill/care, and performed according to industry standards/manufacturer specifications.

Critical: This applies only to work and parts supplied and installed by GaadiMech. Warranty DOES NOT cover diagnosis-only jobs, third-party work, or customer-supplied parts.

Duration

3 Months or 5,000 Kilometers

(Whichever occurs first from date of service completion)

Reference Point

Invoiced Date & Odometer

(Starting reading on job card is absolute reference point)

What Is Covered

Failure of repaired component arising solely from defective workmanship.
Failure of parts supplied and replaced by GaadiMech due to material defects.
Incomplete repairs discovered and reported within 48 hours with reasonable proof (Photo/Video).

WHAT IS NOT COVERED

• Pre-existing issues not recorded in original order

• Normal wear and tear, deterioration, or degradation

• Unrelated systems or parts not worked on during service

• Damage from accidents, misuse, abuse, or negligence

• Customer-installed modifications after service

• Routine maintenance (fluids, filters, pads, bulbs, etc.)

• Consequential, indirect, or incidental damages/losses

*Final Determination: Technical determination by GaadiMech’s team is final and binding for the purposes of this warranty.

02Warranty Exclusions – Components Not Covered

Specifically Excluded Components

AC Compressors & Gas

Tyres & Wheel Balancing

Batteries (Claim with Mfg)

Glass, Windshields & Mirrors

Bodywork & Trim items

Aftermarket Accessories

Third-Party & Non-Warrantable Services

GaadiMech provides NO warranty on customer-supplied parts. Workmanship is only assured on installation. Specific "Temporary/Stop-gap" repairs documented on job cards are excluded from standard warranty.

• Washing, Polishing, and Detailing

• Scanning and Diagnostic reports

• Pre-purchase Inspections & Valuations

• Towing, Breakdown, and RSA Services

• Wheel Alignment (Affected by driving conditions)

03Warranty Voiding Circumstances

STRICT VOIDING CONDITIONS: VIOLATION RELEASES ALL COMPANY OBLIGATIONS

Unauthorised Intervention

Repairs, adjustments, or tampering at any other workshop or by any unauthorised person immediately voids the warranty.

Maintenance Neglect

Failure to follow manufacturer-recommended schedules contributing directly to the claimed defect.

Aggravated Damage

Continuing to operate the vehicle after a fault light, abnormal noise, or overheating is detected voids consequential coverage.

Non-Approved Fluids

Use of wrong fuel, substandard lubricants, or contaminated fluids.

Odometer Tampering

Any disconnection, roll-back, or mileage inconsistency renders the warranty null and void.

Usage Misrepresentation

Commercial, Taxi, or Rental usage found after declaring "Personal Use".

CRITICAL NOTICE: Failure to report a defect "Promptly" (within 48 hours of discovery) allows for warranty denial, especially where delay aggravates damage.

04Warranty Remedies and Limitations

Exclusive Remedies

Remedy at GaadiMech discretion: (i) Re-repair of workmanship; (ii) Replacement of defective part; or (iii) Pro-rated refund in exceptional recurrence or unavailability cases.

Strict Liability Exclusion:

• NO Cash compensation for inconvenience or delay

• NO Reimbursement for alternative transportation

• NO Compensation for loss of use / Time / Income

• NO Punitive, Exemplary, or Special damages

• NO Loaner or courtesy vehicles provided

Max Liability Cap: Total Invoice Value

05Warranty Claim Procedure

Step 01: Report

Notify within 48h of discovery via App/Call/WA. provide invoice & evidence.

Step 02: Inspection

Vehicle at facility within 2 days. 24-48h technical diagnosis period.

Step 03: Decision

Written assessment provided. Approved repairs scheduled per capacity.

Note: Repair/Replacement under warranty DOES NOT extend the original warranty period.

06Customer Responsibilities

Document Retention: Original invoice is mandatory. Duplicates incur ₹100 fee.

Truthful Disclosure: Misleading info regarding incidents or mods voids current/future benefits.

Vehicle Presentation: Same vehicle must be identified via Registration & VIN numbers.

Assessment Cooperation: Allow thorough inspection, test drives, and internal photography.

07Warranty Transferability and Vehicle Use

Personal Use Assumption: Warranty is framed for private vehicles. Commercial/Taxi use must be declared.

Transfer: Transferable to new owner if GaadiMech is notified within 15 days of sale and ownership docs are verified via App.

Intercity transfer remains valid where GaadiMech operates; else, prior written approval for pre-approved external estimate is required.

General Legal Provisions

Severability & Entire Agreement

Invalidity of one provision shall not affect balance. Supedes all prior verbal assurances unless recorded in writing on job card/invoice.

Force Majeure

No liability for failures caused by Natural disasters, Public health emergencies, govt orders, strikes, or utility failures beyond 30 days.

Governing Law & Legal Jurisdiction

Exclusive Courts at Jaipur, Rajasthan, India

Mandatory Resolution: Good faith internal escalation must precede formal proceedings. Subject to statutory consumer forum rights, Jaipur remains the exclusive territorial jurisdiction.

GaadiMech Official Records

Mechvision Innovations Private Limited

Corporate Identification: U50404RJ2022PTC083042

Service Warranty Policy