Privacy Policy
Last Updated: February 1, 2025
01Introduction and Controller Information
Mechvision Innovations Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 21, Purani Chungi, Ashok Nagar, Jaipur, Rajasthan 302001, India, operating under the trademark "GaadiMech" ("Company," "we," "us," or "our"), is committed to protecting your privacy and personal data. This Privacy Policy ("Policy") governs the collection, use, processing, storage, and disclosure of your personal information when you use our website www.gaadimech.com, mobile applications, or any related services (collectively, the "Platform").
Data Controller: Mechvision Innovations Private Limited
Registered Office: 21, Purani Chungi, Ashok Nagar, Jaipur, Rajasthan 302001, India
Contact Info: contact@gaadimech.com | +91-8448285289
02Scope and Applicability
This Policy applies to all personal data processed by GaadiMech through any means, including but not limited to our Platform, customer service interactions, marketing communications, and business operations. By accessing or using our Platform or services, you acknowledge that you have read, understood, and agree to be bound by this Policy and consent to our collection, use, and disclosure of your personal information as described herein.
Important: If you do not agree with any part of this Policy, please discontinue use of our Platform and services immediately.
03Legal Basis for Processing
- Contractual Necessity: To fulfill our contractual obligations, provide services, process bookings, and complete transactions.
- Legitimate Interests: To operate our business, improve services, prevent fraud, ensure security, and conduct analytics.
- Legal Compliance: To comply with applicable laws, regulations, court orders, and legal processes.
- Consent: For marketing communications, cookies, and specific data processing requiring explicit consent.
- Vital Interests: To protect the vital interests of individuals in emergency situations.
04Categories of Personal Data Collected
Identity & Contact
- Full Name, Email, Phone, Address
- Govt ID (as required by law)
- Emergency contact info
Vehicle & Service
- Make, Model, Year, Registration, VIN
- Service history and condition
- Service preferences
Financial & Technical
- Processed via payment gateways
- Transaction history & billing
- IP, Device info, Location (with permission)
Sensitive Data
- Insurance info & claims data
- Financial assessment info (if needed)
- Biometric data (where applicable)
05Sources of Data Collection
06Purposes of Processing
07Data Sharing and Disclosure
We share data with: authorized mechanics/partners, technology providers (AWS, Google Cloud), analytics platforms, and logistics providers.
PAYMENT GATEWAY DATA SHARING:
Info is processed by Razorpay, PhonePe, Paytm. We do not store complete card details on our servers. Info sharing is for transaction processing, fraud prevention, and compliance. GaadiMech is not responsible for their privacy practices.
Important: We do not sell, rent, or lease your personal data to third parties for their marketing purposes without your explicit consent.
08International Transfers
Your data may be processed outside India. We implement safeguards like Standard Contractual Clauses and adequacy decisions to ensure protection. You have the right to obtain info about these safeguards by contacting us.
09Data Retention
Deletion + 7 Years
7 Years (Tax Compliance)
5 Years
Withdrawal + 2 Years
12 Months
10Your Rights and Choices
Access & Portability
Right to obtain copy and transport data in machine-readable format.
Correction & Deletion
Right to correct inaccurate info or request erasure (right to forgotten).
Processing Controls
Right to restrict, object, or withdraw consent for data processing.
Complaint & Recourse
Right to lodge complaints with data protection authorities.
Contact us at contact@gaadimech.com to exercise these rights; we respond within 30 days.
11Cookies & Tracking
We use essential, performance, functional, and marketing cookies to enhance experience, analyze traffic, and personalize content. Note that disabling cookies may affect platform functionality.
12Security Measures
We use AES-256 encryption, SSL certificates, MFA, regular security audits, and penetration testing. Organizational measures include staff training and strict access controls.
Data Breach Notification: We notify authorities within 72h and individuals without delay if a breach poses high risk.
13Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If found, we take immediate steps to delete such information.
14Third-Party Services
Our Platform may contain links to third-party services. We are not responsible for their privacy practices. Check their respective policies independently.
GaadiMech is not responsible for data breaches occurring on third-party payment gateways like Razorpay/PhonePe. Resolve disputes directly with them.
15Marketing Comms
You can opt-out of marketing emails via unsubscribe link, or SMS by replying "STOP". Account/essential transaction comms cannot be opted out of.
16Automated Decisions
We may use profiling for: assessing pricing, detecting fraud, and personalizing experience. You have the right to object to automated decisions significantly affecting you.
17Compliance with Laws
Designed to comply with: IT Act 2000 (India), Personal Data Protection Bill, GDPR, CCPA, and regional privacy laws.
18Updates
We notify of material changes via Email, prominent Platform notice, or in-app notification. We provide at least 30 days' notice before changes take effect.
19Contact Information
General Contact: contact@gaadimech.com | +91-8448285289
Address: 21, Purani Chungi, Ashok Nagar, Jaipur, Rajasthan
Business Hours: Monday-Sunday, 10:00 AM to 7:00 PM IST
Supervisory Authority: lodgel complaints with relevant authority in your jurisdiction.
20Definitions
Personal Data: relates to identified person
Processing: collection/storage/use ops
Data Controller: determines purposes/means
Data Processor: processes on behalf of controller
Sensitive Data: special protection required
Data Subject: individual data relates to
Important Notice
This Policy forms an integral part of our Terms. By using services, you acknowledge reading and agree to this Privacy Policy.
© 2025 Mechvision Innovations Private Limited. All Rights Reserved.